Best Samsung Tablet Recovery Tool: How to Resolve - Desktop repeatedly frozen despite restarts and safe mode.?

Monday, 26 September 2016

How to Resolve - Desktop repeatedly frozen despite restarts and safe mode.?

Desktop repeatedly frozen despite restarts and safe mode.

My computer will load up Windows and I will have access to my desktop icons for a few minutes and then it freezes up and I can no longer access them.
This reoccurs every time I restart the system. How can I resolve this problem?

Solutions to the Problem Desktop repeatedly frozen despite restarts and safe mode.

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Hey KristinaBurrows,
Does computer freeze in safe mode?
Windows lock-up could be attributed to various factors such as corrupted or old drivers, conflict between software installed, corrupted system files, hardware failure etc.
Here are few things you can try for now.
Method 1: Perform clean boot
Put your computer in clean boot configuration, restart the computer and see if computer locks up.
If it doesn’t, the problem indicates conflict between Windows components and one of the software installed.
Refer this article for steps.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Method 2: Update all the device drivers
Check device manager to see if there’s any error reported.
If so, update driver for that particular device.
Step 1: Check for errors in device manager.
To go to device manager:
a.    Go to start and type device manager.
b.    Select device manager from the control panel list.
c.    From the device list, see if there’s any exclamation mark or error reported.
If so, you can remove the driver related to the device and install a new one.
d.    To do so, right-click on the device and select “Uninstall”.
Step 2: Update driver
Visit the support section of the device manufacturer’s website to get the latest driver.
Mostly this should fix the issue if problem is driver related.
For help, refer:
Update drivers: recommended links
http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links
Method 3: Post Event Log
See if there are any noteworthy event in the event log.
Event logs are special files that record significant events on your computer, such as when a user logs on to the computer or when a program encounters an error.
Refer this article below for help with the same.
What information appears in event logs (Event Viewer)?
Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps.
Steps are available in the article given above.

Regards,
Shinmila H - Microsoft Support

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Microsoft Answers Feedback Forum and let us know what you think.

To check for Windows updates

Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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