Wednesday, 6 July 2016

How to Fix Error - am unable to open .hlp file on Windows 7 machine?

am unable to open .hlp file on Windows 7 machine


I am unable to open .hlp file on Windows 7 machine.
I have followed the instructions given on microsoft website but  after installing the update it started giving me another error  as  "Cannot display this help file.
Try opening this help file  again, and if
you still get this message copy the help file in different drive and try again." Could you please assist  me into this.


Solutions to the Problem am unable to open .hlp file on Windows 7 machine

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Hi Sagar D,

Which steps did you try from the Microsoft article?
Which help file are you trying to open?
Method 1
I would suggest you to download and run winhelp32.exe from the following link and run the file.
Try the remaining steps also from the following article.
Why can’t I use the Help feature in some programs?
Method 2
It is possible to receive help error messages if the Local Intranet Zone Settings are too restrictive.
To change the Local Intranet Zone Settings
Open Internet Options (Start | Control Panel | Internet Options).
If you do not see it then type Internet Options in the
search box at the top left.
Select the Security tab.
Select Local Intranet.
Click the Sites button.
Clear the Automatically detect intranet network check box.
Select (Check) all three checkboxes
Include all local (intranet) sites not listed in other zones, Include all sites that bypass the proxy server and Include all network paths (UNCs) check boxes.
Click OK.

Windows Error Reporting - To Fix am unable to open .hlp file on Windows 7 machine

  1. Go to Start button.
  2. Open Control Panel.
  3. Go to Windows Error Reporting.
  4. Click on System and Maintenance, then click Problem Reports and Solutions.
  5. Next, click Change Settings located on the left side panel of the Problem Reports and Solutions window.
  6. Select an option to configure how you want Windows to look for a solution to your problems. You may allow Windows to do it automatically or ask you every time to check if problem occurs.
  7. Next, click the Advanced settings link.
  8. Select Off to turn off Error Reporting.

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